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Delivery & Shipping
All items stated on our website include free ground floor delivery to mainland UK, please let us know if you are a resident in the Republic of Ireland as we also make regular trips and we would be happy to supply a quotation. Please contact us if you have steps outside the property, stairs, or difficult access, a quotation can then be provided. We reserve the right to charge for delays or cancelled delivery.
In the event that your new piano needs to be delivered upstairs we would require pictures and measurements to be emailed into our sales team (firstname.lastname@example.org) we would then calculate an upstairs delivery quotation for you. In some local cases we may requested to come and view the access to make sure the piano will fit round tight corners in a staircase.
Here at Broughton Pianos every instrument is checked by our fully qualified piano technicians before leaving for delivery, this ensures all of customers are 100% satisfied. In the unlikely event of an item being faulty or not suiting the acoustics of room its being kept in we will assess the situation in a neutral manner and reach an agreement to suit all. Broughton Pianos does not accept any returns for unfaulty goods after the statutory period. We use the discretion of our professional piano technicians to determine if an instrument is faulty. If a change of mind occurs we do our best to find an alternative instrument.