01562 731 113

Terms and Conditions

Delivery & Shipping

Acoustic Piano Delivery & Installation (Upright and Grand Pianos)*
All acoustic pianos delivered to a ground floor location are delivered and installed free of charge within mainland UK (excludes Northern Ireland).

*If the delivery involves steps, stairs, or restricted access, please see the Upstairs Delivery / Restricted Access section below or contact our sales team in advance so we can discuss the access arrangements.

Digital Piano Delivery
Standard digital piano deliveries are made on weekdays between 8am and 6pm.

  • Digital Piano Option 1: FREE delivery within 50 miles of the showroom.
  • Digital Piano Option 2: £49 delivery for addresses more than 50 miles from the showroom.
  • Digital Piano Option 3: £95 Premium Delivery Service (available within a 120-mile radius), including timed delivery, full assembly in a room of your choice, and removal of all packaging.

Digital Piano Home Assembly
If a digital piano is purchased without the Premium Delivery Service, the instrument will arrive flat-packed and require self-assembly. Assembly typically takes around one hour, and two people are recommended. Full instructions are included in the box.

Accessory Delivery

  • When bundled with an acoustic or digital piano, accessories (including piano stools) are delivered free of charge.
  • When ordered individually, delivery charges are calculated at checkout.

Upstairs Delivery / Restricted Access
If your piano needs to be delivered upstairs or access is otherwise restricted, we will require photos and measurements emailed to shop@broughtonpianos.co.uk. This allows us to assess the delivery requirements and provide a quotation if necessary. In some local cases, we may arrange to visit the property to check access before confirming delivery.

Rental Piano Delivery
Delivery and collection charges apply for rental pianos and are calculated based on location, access requirements, and the type of instrument. Please contact our team for a quotation.

General Delivery Notes

  • Please let us know if you are a resident in the Republic of Ireland — we make regular trips and would be happy to provide a quotation.
  • We reserve the right to charge for delays or cancelled delivery.
  • Broughton Pianos Ltd shall not be liable for any personal injury, loss, or damage to the customer or any third party during the transportation or handling of the instrument.

Delivery Enquiries
If you have any questions regarding delivery options, or would like to upgrade to a different delivery service, please contact us on 01562 731113 or email shop@broughtonpianos.co.uk.

Our rights

  • We reserve the right to charge for delays or cancelled delivery.
  • Broughton Pianos Ltd shall not be liable for any personal injury, loss or damage by the customer or any other person or third party by the operation, handling or transportation of the instrument.

Returns/Exchanges

If you want to return an item in the unlikely event of an item being faulty, we will firstly assess the situation and reach an agreement to suit all.

Broughton Pianos does not accept any returns for non-faulty goods after the statutory period and we will use the discretion of our professional piano technicians to determine if an instrument is faulty.

If you have second thoughts about your piano purchase (for example-the piano does not suit the acoustics of a room) please rest assured we will do our best to find an alternative instrument.

Online orders

  • Online orders are always subject to availability. We will contact you if the item is unavailable at which point you can wait for stock to arrive or cancel you order. We will aways try to provide alternative items where possible.
  • We will not accept responsibility for the delivery of an incorrect item if an incorrect order has been made by the customer.
  • We will not accept responsibility for delayed deliveries due to delayed or incomplete payments and incorrect payment details.
  • We have the right to refuse an order if the correct payment terms have not been met.

Our Website

  • All content on our website including descriptions and specifications have been written as accurately as possible to ensure you have the best knowledge of the product before purchase. Please be aware the sizing and weight is approximate.
  • Re-distribution, modification and reposting of our website content is strictly prohibited.

Piano Rental

  • When you rent a piano the Instrument always remains the property of Broughton Pianos Ltd and the customer shall not sell, assign, let or sub-let the instrument.
  • All payments for pianos rentals must be made on time as a one-off fee that lasts for the hire term and then pay the remaining balance 6 months later.
  • If you decide to change from one rental piano to another within the 6-month rental period we charge an £85 changeover fee.
  • Piano rentals will be delivered and collected within the agreed time-frame unless an appropriate exception arises.
  • Permission must be obtained from Broughton Pianos before moving a rental piano from one address to another.
  • The customer will be responsible for the cost of moving a rental piano from one address to another if they choose to use the carrier service provider designated by Broughton Pianos.
  • No additional charges will be made if you decided the piano is not for you at the end of the hiring period.

Conditions and Maintenance of Rental Pianos

  • All rental pianos must be maintained, kept in good working order and returned in the best possible condition as they were when delivered.
  • The customer is responsible for the cost and arrangements of having the rental piano tuned every six months by Broughton piano's tuning services.
  • The customer is responsible for the security of the instrument and shall immediately notify Broughton Pianos Ltd in writing of any loss, theft, or damage.
  • Repair of the Instrument, if required, shall be arranged by Broughton Pianos Ltd and the customer shall not carry out any restoration, conservation, treatment, repair, or other work to the Instrument unless directed to do so by Broughton Pianos in which case any damaged or broken parts must be replaced by parts of equally good quality.

Renewal of piano rental contract

  • The customer may serve a written notice prior to the expiry date of the contract to extend the rental period.
  • Broughton Pianos Ltd may adjust any details and/or terms of this Piano Rental Contract before the commencement of extension.

Termination of piano rental contract

  • Broughton Pianos Ltd may terminate a piano rental contract with immediate effect without liability to the customer if the customer commits a breach of any of these terms and conditions.
  • This Piano Rental Contract shall be automatically terminated if the customer...
    a)... is unable pay its debts
    b)...enters compulsory or voluntary liquidation (if the customer is a company)
    c)...has any bankruptcy petition presented or bankruptcy order made against him/her (if the customer is an individual)
    d)...has a receiver or manager or an administrator appointed of the customer’s assets or shall take any steps preparatory to any action which would amount to a breach of contract.

Price Matching

  • Finance cannot be guaranteed on price-matched products
  • You must be able to substantiate the quotation
  • We do not match verbal quotes
  • The product must be kept in stock by the competitor
  • We reserve the right not to price match if we currently have insufficient stock on certain instruments.