Finance
Finance policy goes here...

Free delivery and installation

All acoustic pianos are delivered to a ground floor location (no steps) and installed free of charge within the UK, excluding Northern Ireland.

All digital pianos are delivered free of charge nationwide as long as long as the ‘Courier flatpack to doorstep, weekdays only between 8am – 6pm’ is selected in the shopping cart/ check out.

If you have any questions regarding our free delivery service, or would like to upgrade to one of our paid for delivery services then please call us on 01562 731113 or email shop@broughtonpianos.co.uk

Upstairs delivery:

In the event that your new piano needs to be delivered upstairs we would require pictures and measurements to be emailed into our sales team (shop@broughtonpianos.co.uk). We would then calculate an upstairs delivery quotation for you. In some local cases we may request to come and view the access to make sure the piano will fit round tight corners in a staircase.

Home assembly required:

If you have purchased an instrument from our digital piano range and not selected the ‘Premium Delivery Service’ then the instrument will be arriving in a flatpack box and will require self-assembly.

The assembly of most digital pianos will take you around a minimum of 1 hour. We strongly recommend that you have two people present during the assembly. Instructions of assembly will be located inside flatpack box.

Returns
Here at Broughton Pianos every instrument is checked by our fully qualified piano technicians before leaving for delivery, this ensures all of customers are 100% satisfied. In the unlikely event of an item being faulty or not suiting the acoustics of room its being kept in we will assess the situation in a neutral manner and reach an agreement to suit all. Broughton Pianos does not accept any returns for unfaulty goods after the statutory period. We use the discretion of our professional piano technicians to determine if an instrument is faulty. If a change of mind occurs we do our best to find an alternative instrument.