Please call us on 01562 731113 to discuss the variety of finance options available.

Alternatively please email shop@broughtonpianos.co.uk

Delivery & Shipping

Delivery Areas & Prices

All delivery prices and free delivery offers shown below apply to mainland UK addresses only, subject to the distance limits and access requirements stated.

We regularly make trips to Northern Ireland and the Republic of Ireland. Please contact us before ordering so we can confirm availability and provide a delivery quotation.

For deliveries to offshore islands or other locations outside mainland UK, please contact us before ordering to discuss the available options and charges.

Acoustic Piano Delivery & Installation (Upright and Grand Pianos)

All acoustic pianos delivered to a ground floor location within mainland UK are delivered and installed free of charge, subject to suitable access.

If the delivery involves steps, stairs or restricted access, please see the Upstairs Delivery / Restricted Access section below and contact our sales team in advance so we can discuss the access arrangements and confirm whether any additional charges apply.

Digital Piano Delivery

Standard digital piano deliveries are made on weekdays between 8am and 6pm.

The prices and services below apply to mainland UK addresses only.

Digital Pianos – Within 50 Miles of the Showroom

• FREE delivery for digital pianos and digital piano bundles.
• Premium Digital Delivery: £149, including timed delivery, full assembly in a room of your choice, subject to suitable access, and removal of all packaging.

Digital Pianos – Over 50 Miles from the Showroom

• Standard Digital Piano Delivery: £49 for standard single-box digital pianos, where applicable.
• Digital Piano Bundle Delivery: £95 for multi-box digital piano bundles. These may include the digital piano, dedicated stand and pedal unit, and are typically supplied in three or more separate boxes. This service does not include assembly.
• Premium Digital Delivery: £149, available within a 120-mile radius of the showroom. This includes timed delivery, full assembly in a room of your choice, subject to suitable access, and removal of all packaging.

For digital piano deliveries beyond 120 miles from the showroom, please contact us before ordering so we can confirm the available delivery options and any additional charges.

Digital Piano Home Assembly

Digital pianos and digital piano bundles purchased without the Premium Digital Delivery Service may require self-assembly. Models supplied with a separate stand and pedal unit will usually arrive flat-packed.

Where assembly is required, it typically takes around one hour, and two people are recommended. Full instructions are included in the packaging.

Accessory Delivery

• When bundled with an acoustic or digital piano for delivery to a mainland UK address, accessories, including piano stools, are delivered free of charge.
• When ordered individually, delivery charges are calculated at checkout.
• For deliveries outside mainland UK, please contact us before ordering for a quotation.

Upstairs Delivery / Restricted Access

If your piano needs to be delivered upstairs, involves steps, or access is otherwise restricted, please contact us before ordering.

We will require photos and measurements emailed to shop@broughtonpianos.co.uk. This allows us to assess the delivery requirements and provide a quotation for any additional charges.

In some local cases, we may arrange to visit the property to check access before confirming delivery.

Delivery to a room of your choice under the Premium Digital Delivery Service is subject to suitable access. Any stairs, steps or access restrictions must be discussed and agreed in advance.

Rental Piano Delivery

Delivery and collection charges apply for rental pianos and are calculated based on location, access requirements and the type of instrument. Please contact our team for a quotation.

Northern Ireland, Republic of Ireland & Offshore Deliveries

We regularly make trips to Northern Ireland and the Republic of Ireland and would be happy to provide a delivery quotation.

The mainland UK delivery prices and free delivery offers shown above do not apply to these locations or to offshore islands. Please contact us before ordering so we can confirm delivery arrangements and charges.

General Delivery Notes

• Delivery dates and times are subject to availability and may vary depending on location and delivery requirements.
• Customers are responsible for providing accurate information about access, parking, stairs, steps and any other relevant delivery restrictions before delivery is arranged.
• Please ensure the agreed delivery route is clear and accessible on the day of delivery.
• Any additional charges identified during the access assessment will be discussed and agreed with you before delivery is confirmed.
• If a delivery cannot be completed because of access restrictions that were not disclosed in advance, we may need to rearrange delivery and agree any reasonable additional costs with you.
• Where a customer cancels or delays an arranged delivery, we may charge reasonable costs incurred as a direct result, subject to the customer’s statutory rights.
• Nothing in these terms affects your statutory rights or excludes or limits any liability that cannot lawfully be excluded or limited.

Delivery Enquiries

If you have any questions regarding delivery options, would like a quotation for delivery outside mainland UK, or would like to upgrade to a different delivery service, please contact us on 01562 731113 or email shop@broughtonpianos.co.uk.

Returns

Here at Broughton Pianos every instrument is checked by our fully qualified piano technicians before leaving for delivery, this ensures all of customers are 100% satisfied. In the unlikely event of an item being faulty or not suiting the acoustics of room its being kept in we will assess the situation in a neutral manner and reach an agreement to suit all. Broughton Pianos does not accept any returns for unfaulty goods after the statutory period. We use the discretion of our professional piano technicians to determine if an instrument is faulty. If a change of mind occurs we do our best to find an alternative instrument.