Please call us on 01562 731113 to discuss the variety of finance options available.

Alternatively please email shop@broughtonpianos.co.uk

Delivery & Shipping

Acoustic Piano Delivery & Installation (Upright and Grand Pianos)*
All acoustic pianos delivered to a ground floor location are delivered and installed free of charge within mainland UK (excludes Northern Ireland).

*If the delivery involves steps, stairs, or restricted access, please see the Upstairs Delivery / Restricted Access section below or contact our sales team in advance so we can discuss the access arrangements.

Digital Piano Delivery
Standard digital piano deliveries are made on weekdays between 8am and 6pm.

• Digital Piano Option 1: FREE delivery within 50 miles of the showroom.
• Digital Piano Option 2: £49 delivery for addresses more than 50 miles from the showroom.
• Digital Piano Option 3: £95 Premium Delivery Service (available within a 120-mile radius), including timed delivery, full assembly in a room of your choice, and removal of all packaging.

Digital Piano Home Assembly
If a digital piano is purchased without the Premium Delivery Service, the instrument will arrive flat-packed and require self-assembly. Assembly typically takes around one hour, and two people are recommended. Full instructions are included in the box.

Accessory Delivery

• When bundled with an acoustic or digital piano, accessories (including piano stools) are delivered free of charge.
• When ordered individually, delivery charges are calculated at checkout.

Upstairs Delivery / Restricted Access
If your piano needs to be delivered upstairs or access is otherwise restricted, we will require photos and measurements emailed to shop@broughtonpianos.co.uk. This allows us to assess the delivery requirements and provide a quotation if necessary. In some local cases, we may arrange to visit the property to check access before confirming delivery.

Rental Piano Delivery
Delivery and collection charges apply for rental pianos and are calculated based on location, access requirements, and the type of instrument. Please contact our team for a quotation.

General Delivery Notes

• Please let us know if you are a resident in the Republic of Ireland — we make regular trips and would be happy to provide a quotation.
• We reserve the right to charge for delays or cancelled delivery.
• Broughton Pianos Ltd shall not be liable for any personal injury, loss, or damage to the customer or any third party during the transportation or handling of the instrument.

Delivery Enquiries
If you have any questions regarding delivery options, or would like to upgrade to a different delivery service, please contact us on 01562 731113 or email shop@broughtonpianos.co.uk.

Returns

Here at Broughton Pianos every instrument is checked by our fully qualified piano technicians before leaving for delivery, this ensures all of customers are 100% satisfied. In the unlikely event of an item being faulty or not suiting the acoustics of room its being kept in we will assess the situation in a neutral manner and reach an agreement to suit all. Broughton Pianos does not accept any returns for unfaulty goods after the statutory period. We use the discretion of our professional piano technicians to determine if an instrument is faulty. If a change of mind occurs we do our best to find an alternative instrument.