Please call us on 01562 731113 to discuss the variety of finance options available.

Alternatively please email shop@broughtonpianos.co.uk

Delivery & Shipping

Acoustic Piano Delivery & Installation (Upright and Grand Pianos)*

All acoustic pianos delivered to a ground floor location are delivered and installed free of charge within mainland UK (excluding Northern Ireland).

*If the delivery involves steps, stairs, or restricted access, please see the Upstairs Delivery / Restricted Access section below or contact our sales team in advance so we can discuss the access arrangements.

Digital Piano Delivery

Standard digital piano deliveries are made on weekdays between 8am and 6pm.

Digital Pianos – Within 50 Miles of the Showroom

• FREE delivery for digital pianos and digital piano bundles.
• £149 Premium Digital Delivery is also available, including timed delivery, full assembly in a room of your choice, and removal of all packaging.

Digital Pianos – Over 50 Miles from the Showroom

• Standard Digital Piano Delivery: £49 for standard single-box digital pianos, where applicable.
• Digital Piano Bundle Delivery: £95 for multi-box digital piano bundles. These may include the digital piano, dedicated stand and pedal unit and are typically supplied in three or more separate boxes. This service does not include assembly.
• Premium Digital Delivery: £149 within a 120-mile radius of the showroom. This includes timed delivery, full assembly in a room of your choice, and removal of all packaging.

For digital piano deliveries beyond 120 miles from the showroom, please contact us before ordering so we can confirm the available delivery options and any additional charges.

Digital Piano Home Assembly

Digital pianos and digital piano bundles purchased without the Premium Digital Delivery Service will arrive flat-packed and require self-assembly. Assembly typically takes around one hour, and two people are recommended. Full instructions are included in the packaging.

Accessory Delivery

• When bundled with an acoustic or digital piano, accessories (including piano stools) are delivered free of charge.
• When ordered individually, delivery charges are calculated at checkout.

Upstairs Delivery / Restricted Access

If your piano needs to be delivered upstairs or access is otherwise restricted, we will require photos and measurements emailed to shop@broughtonpianos.co.uk. This allows us to assess the delivery requirements and provide a quotation if necessary. In some local cases, we may arrange to visit the property to check access before confirming delivery.

Rental Piano Delivery

Delivery and collection charges apply for rental pianos and are calculated based on location, access requirements, and the type of instrument. Please contact our team for a quotation.

General Delivery Notes

• Please let us know if you are a resident in the Republic of Ireland — we make regular trips and would be happy to provide a quotation.
• Delivery times are subject to availability and may vary depending on location and delivery requirements.
• We reserve the right to charge for delays or cancelled delivery where costs have been incurred.
• Customers are responsible for providing accurate information about access, parking, stairs, steps and any other relevant delivery restrictions before delivery is arranged.
• Broughton Pianos Ltd shall not be liable for any personal injury, loss, or damage to the customer or any third party during the transportation or handling of the instrument.

Delivery Enquiries

If you have any questions regarding delivery options, or would like to upgrade to a different delivery service, please contact us on 01562 731113 or email shop@broughtonpianos.co.uk.

Returns

Here at Broughton Pianos every instrument is checked by our fully qualified piano technicians before leaving for delivery, this ensures all of customers are 100% satisfied. In the unlikely event of an item being faulty or not suiting the acoustics of room its being kept in we will assess the situation in a neutral manner and reach an agreement to suit all. Broughton Pianos does not accept any returns for unfaulty goods after the statutory period. We use the discretion of our professional piano technicians to determine if an instrument is faulty. If a change of mind occurs we do our best to find an alternative instrument.